Welcome to Violet Store!
Our goal is to ensure you have a seamless and dependable shopping experience. This Shipping Policy outlines how we manage the delivery of orders placed through our website.

1. Order Processing Time

All confirmed orders are processed within 2–5 business days (not including Sundays and public holidays).

Once your order is packed and dispatched, you will receive a shipping confirmation email or SMS containing tracking information.

During festive periods or sales events, order processing may take a bit longer due to increased demand.

2. Shipping Charges

Free Shipping: Offered for all prepaid orders exceeding ₹[insert amount].

For orders under this threshold, a small shipping fee of ₹[insert amount] may be added at checkout.

Cash on Delivery (COD) orders might incur a minor handling fee.

3. Delivery Time

We deliver across India using reliable courier partners.

The estimated delivery time is between 3–7 business days, depending on your location.

Metro cities typically receive their orders more quickly, while rural areas may require a few additional days.

4. Tracking Your Order

After your order is shipped, a tracking number will be sent to you via email or SMS.

You can monitor your shipment using the provided link or directly on our website under “Track Order.”

5. International Shipping

At present, we do not provide international shipping.

We are working to extend our delivery service to other countries in the near future.

6. Delayed or Lost Packages

If there are any delivery delays or if your shipment goes missing, please reach out to our support team within 7 days of the expected delivery date.

We will work with the courier partner to resolve the issue as quickly as possible.

7. Wrong Address / Non-Delivery

Please make sure that your shipping address and contact details are correct before finalizing your order.

Orders returned due to incorrect addresses or unsuccessful delivery attempts may be reshipped at the customer's expense.

8. Contact Us

If you have any inquiries regarding your order or our shipping process, please feel free to get in touch with us:
📧 Email: violetstoreeinfo@gmail.com
📞 Phone: 8129445818
📍 Address: Edappally, Kerala, India /pages/shipping-policy

At Violet Store, we appreciate your trust and are dedicated to securing your personal data. This Privacy Policy outlines how we gather, utilize, and protect the information you provide while shopping for our women's clothing online in India.

1. Information We Gather

Personal information like your name, email address, phone number, and shipping address.Payment details including debit/credit card numbers or UPI information (securely processed through payment gateways).Device details such as your IP address, browser type, and cookies to enhance website performance.Order and communication records to improve customer service and offer personalized promotions.

2. How We Utilize Your Information

We use your information to:

Process and deliver your orders securely and promptly.Communicate with you about your orders, returns, or promotional offers.Enhance our website, products, and overall user experience.Prevent fraudulent transactions and ensure safe shopping.Send marketing emails or messages (only if you have opted in).

3. Data Security

We adhere to stringent security measures to safeguard your information from unauthorized access, misuse, or disclosure.All payment transactions are handled through reliable, encrypted gateways.We do not store your card information on our servers.

4. Cookies

Our website utilizes cookies to remember your preferences and the items in your shopping cart.You may disable cookies in your browser settings, though some features might not work correctly.

5. Third-Party Services

We may share limited information with trusted partners (such as shipping services or payment processors) to fulfill your order.We do not sell, rent, or exchange your personal data with any third-party entities for marketing purposes.

6. Your Rights

You are entitled to:

Access, correct, or remove your personal data.Opt out of promotional emails at any time by clicking “unsubscribe.”Reach out to us with any privacy-related inquiries at [Insert Contact Email].

7. Changes to This Policy

We may occasionally update this Privacy Policy to reflect alterations in our practices.Any changes will be posted on this page with a new “Last Updated” date.

8. Get in Touch

If you have any questions or concerns regarding this policy, please reach out to us at:
📧 Email: violetstoreeinfo@gmail.com
📍 Address: Kochi, India
📞 Phone: 8129445818

Thank you for choosing Violet Store for your shopping needs. Our goal is to ensure your shopping experience is both enjoyable and hassle-free. Should you find yourself unsatisfied with your purchase, please review our refund policy thoroughly.

1. Eligibility for Refunds

Refunds are provided solely for returns that have been approved (in cases of damage, defects, or incorrect items).

To be eligible for a refund:

The item must be returned in its original, unused, and unwashed state, complete with tags and packaging.

You need to submit a return request within 2–3 days after receiving your order.

After we receive and assess your return, we will inform you about the approval of your refund.

2. Method of Refund

For prepaid transactions, refunds will be credited back to the initial payment method (credit/debit card, UPI, or wallet) within 5–7 business days post-approval.

For Cash on Delivery (COD) transactions, refunds will be processed through bank transfer or store credit once we obtain your bank information.

The duration of refund processing may differ based on your bank or payment provider.

3. Non-Refundable Conditions

Refunds will not be granted if:

The item is returned without its original tags or packaging.

The item displays signs of usage, wear, or washing.

The return request is submitted beyond the allowed return timeframe.

Items purchased during clearance or final sale periods.

4. Delayed or Missing Refunds

If you do not see your refund after the stated period:

Recheck your bank account.

Reach out to your bank or credit card issuer, as it might take a few days for the refund to be processed.

If you have still not received your refund, please contact us at [Insert Email].

5. Canceling Orders

Orders may only be canceled prior to shipping.

Cancellation requests will not be entertained after the item has been dispatched.

In the event of a successful cancellation, the refund will be processed within 3–5 business days.

6. Get in Touch

For any questions or concerns regarding refunds, please feel free to contact us at:
📧 Email: violetstoreeinfo@gmail.com
📞 Phone: 8129445818
📍 Address: Edapally, Kochi, India

Revised Terms and Conditions

Last Updated: October 29, 2025

Thank you for visiting VIOLET STORE.
These Terms and Conditions (“Terms”) govern your access to our website https://violetclothing.in/ (“Service”). By utilizing our site, you agree to adhere to these Terms. We encourage you to read them thoroughly.

1. General

This website is owned and operated by VIOLET STORE, located in Kerala, India.
By using or purchasing from our website, you consent to these Terms and our Privacy Policy. If you do not agree, please refrain from using our Service.
You must be at least 18 years old to make a purchase or use our website.

2. Use of Service

You agree to utilize our website solely for lawful activities.
You are prohibited from copying, altering, distributing, or exploiting any part of the website or its content without obtaining written permission from VIOLET STORE.
We retain the right to suspend or terminate access if we detect misuse or fraudulent behavior.

3. Products and Pricing

We strive to present precise product information, pricing, and images. However, slight variations in color or size may occur due to lighting conditions or screen differences.
All prices are displayed in Indian Rupees (INR) and are subject to change without prior notification.

4. Orders

When placing an order, you confirm that all provided information is true and accurate.
Orders might be canceled if payment fails, the product is out of stock, or suspicious activity is identified.
You will receive a confirmation via email or SMS once your order is processed.

5. Payments

All transactions are conducted securely via trusted payment gateways.
We accept major debit and credit cards, UPI, and net banking.
VIOLET STORE does not retain your card or payment information on its servers.

6. Shipping and Delivery

We provide delivery services across India through reliable courier partners.
Shipping fees and expected delivery times will be indicated at checkout.
Delays caused by courier services or unexpected events are outside our control.
Complete details can be found in our Shipping Policy.

7. Returns

We accept returns only for items that are damaged, defective, or incorrect within the specified time frame.
Products must remain unused, unwashed, and returned with all tags attached.
Please refer to our Return Policy for detailed instructions.

8. Refunds

Refunds are processed once the returned item successfully passes quality checks.
Refunds for prepaid orders are issued back to the original payment method; COD refunds will be provided through bank transfer or store credit.
Please consult our Refund Policy for further information.

9. Intellectual Property

All content on the website, including text, images, graphics, and logos, is the exclusive property of VIOLET STORE.
Unauthorized use or reproduction of any content is strictly forbidden.

10. Limitation of Liability

VIOLET STORE is not liable for any indirect, incidental, or consequential damages arising from your use or inability to use the website or its products.
Our total liability is limited to the total amount of your purchase.

11. Third-Party Links

Our website may contain links to external websites for your convenience.
We are not accountable for the content, privacy practices, or services offered by third-party websites.

12. Account and Data

If you create an account, you are responsible for keeping it confidential and accurate.
We collect and utilize personal information in accordance with our Privacy Policy.

13. Termination

We reserve the right to suspend or terminate your access at any time without prior notice; consequently, your right to use the Service will cease immediately.

14. Governing Law

These Terms will be governed by the laws of India, with jurisdiction in Kerala.
Any disputes will first be addressed through informal communication; if unresolved, they will be dealt with in accordance with relevant Indian law.

15. Updates to Terms

We may revise these Terms periodically.
Updated Terms will be published on this page with a new revision date.
Continued access to our website after changes signifies your acceptance of the revised Terms.

16. Contact Us

For any inquiries or issues regarding these Terms, please reach out to us at:
📧 Email: violetstoreeinfo@gmail.com

35/484, vp marakkar road, edappally toll, near vanitha vineetha theater, ernakulam kerala 682024

CONTACT NUMBER: 8129445818
EMAIL: VIOLETSTOREEINFO@GMAIL.COM